Frequently Asked Questions

Got a question about our hair care range? Here are some frequently asked questions. If you can’t find the answer here or would like specific advice about your own routine, please get in touch using our contact form.

Are your products tested on animals?

Our products are made in the UK where it is illegal to test on animals and we do not export our products to any countries where animal testing is a requirement. In the UK and across the rest of the EU, testing cosmetic products or their ingredients on animals is banned. This means that it is illegal to sell or market a cosmetic product if animal testing has taken place on the finished cosmetic or its ingredients before being sold in the EU.

How much product should I use?

Our products are very concentrated so you don’t need to use much. We recommend using around 50% of what you would use with other products. With one person using the product, normal usage we’d expect the 250ml shampoos and conditioners to last approximately 2-3 months. For each application of hair masque, we recommend 10ml. This means a 200ml Restore and Shine Hair Masque used once a week should last around 20 weeks.

How often should I wash my hair?

We think you know best. As a general guideline 2 to 3 times a week is fine but if you want to wash your hair every day, there’s no reason why you shouldn’t. The most important thing is to choose the right shampoo and conditioner for your hair type. After that, you make the rules as nobody knows your hair better than you.

I have fine hair. Which conditioner should I use?

If you are struggling to find a conditioner that works for fine hair try Revive and Shine Conditioner. With its lightweight formula, it’s developed to nourish and de-tangle hair. It leaves hair full, with absolutely no build-up.